Terms and Conditions

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STEWARD HOME & COMMERCIAL MAINTENANCE LLC APPLIANCE REPAIR & MAINTENANCE SERVICES TERMS AND CONDITIONS 

If you contract with Steward Home & Commercial Maintenance, d/b/a Steward Maintenance to do work for you (the “Customer”), the following terms and conditions (“General Terms and Conditions of Service”) will apply to the services we perform and the spare part or other goods we provide. It is your responsibility to familiarize yourself with these Terms and Conditions of Service, prior to allowing our technician to commence work. Allowing our technician to commence service constitutes acceptance of all terms and conditions detailed herein.

NON-REFUNDABLE DIAGNOSTIC FEE

We charge a non-refundable service fee (the “Diagnostic Fee”) for all non-warranty visits to Customer’s residence or business. The Diagnostic Fee will be quoted to you prior to our visit. The fee covers costs incurred by us for travel and the performance of diagnostic services by a trained Steward Home & Commercial Maintenance technician. By accepting the Service Order, you acknowledge and agree to a) to pay the Diagnostic Fee in full whether Steward Home & Commercial Maintenance performs recommended repairs or not; and b) that the Diagnostic Fee will be credited toward the cost to repair in the event that Customer agrees to have Steward Home & Commercial Maintenance perform the recommended repair or replacement.

ESTIMATE

The estimate section of the Service Order summarizes the costs for the parts and service we estimate are required to repair your appliance(s) (the “Estimate”). By accepting the Service Order, you acknowledge that you agree to the terms of the Estimate and the agreed upon scope of work. If applicable, sales tax is included in the Estimate.

PAYMENT TERMS AND COLLECTION COSTS

Payment is due and will be collected upon completion of the services unless we agree otherwise specifically in writing. Payment may be made by cash, check or credit card. Any dishonored check or bank draft will be charged a processing fee of $35.00. You agree to pay all expenses incurred by Steward Home & Commercial Maintenance for the collection of any unpaid amounts including, but not limited to all attorney’s fees, filing fees and costs. Past due amounts shall bear interest at the annual rate of 18%, or the maximum otherwise allowed by law, whichever is less. .

LIMITED WARRANTY

 For repairs, parts and service provided by us, we warrant to you that the repairs, parts and service we provide to you will be free from defects in material and workmanship. The duration of this warranty is thirty (30) days from as applicable (i) the date of your receipt of the part, or (ii) the date of repair or service. If during this thirty-day period you discover a defect in the repairs, parts or service you must promptly notify us in writing. Steward Home & Commercial Maintenance’s obligation for defective parts and/or workmanship, and Customer’s exclusive remedy, shall be limited, at Steward Home & Commercial Maintenance option, to the replacement of any defective parts or workmanship or the refund of amounts paid by Customer for said service and parts. All warranty claims are subject to inspection and approval by Steward Home & Commercial Maintenance

The foregoing warranties do not apply in any manner to the following: a) repair or replacement of any appliances used for any commercial or industrial application; b) cosmetic or non-functional parts, including but not limited to glass, trim, knobs, panels, racks, tanks, tubs, baskets, structural parts, doors, door liners and shelves; c) plumbing supply water lines to any appliance, whether replaced or recommended for replacement by Steward Home & Commercial Maintenance; d) repair of any appliance that has been moved from the location at which it was originally repaired or installed by Steward Home & Commercial Maintenance; or e) repairs on appliances for which parts are no longer available from the original manufacturer. Additionally, Steward Home & Commercial Maintenance shall be under no legal obligation to honor any warranty set forth herein unless Customer has paid all amounts owed under the applicable Estimate.

THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES EXTEND ONLY TO CUSTOMER.

LIMITATION OF DAMAGES

STEWARD HOME & COMMERCIAL MAINTENANCE SHALL NOT BE RESPONSIBLE FOR ANY special, incidental, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THIS AGREEMENT. STEWARD HOME & COMMERCIAL MAINTENANCES’ liability for damages is limited to the amount actually paid by the customer. THIS LIMITATION DOES NOT APPLY TO CLAIMS FOR PERSONAL INJURY.

ENTIRE AGREEMENT

These Terms and Conditions of Service and each Service Order constitute the complete agreement (“Agreement”) between Steward Home & Commercial Maintenance and Customer and supersede all prior or contemporaneous agreements or representations, written or oral.

GOVERNING LAW AND DISPUTE RESOLUTION

Pennsylvania Law; Resolution of Disputes. This Agreement shall be governed by and construed in accordance with the domestic laws of the Commonwealth of Pennsylvania, without giving effect to any choice of law or conflict of law provision or rule (whether of the Commonwealth of Pennsylvania or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the Commonwealth of Pennsylvania. Except as may be otherwise provided herein or as the context may require, all terms used herein shall have the meaning ascribed to them by the Uniform Commercial Code as adopted in Pennsylvania. In connection with any dispute which may arise under this Agreement, Grantor, for itself and in respect of its property, hereby irrevocably submits to, consents to, and waives any objection to, the jurisdiction of the courts of the Commonwealth of Pennsylvania or of the district courts of the United States located in Pennsylvania. Grantor admits that any such dispute may be resolved at least as conveniently in such a court as in any other court and will not seek dismissal or a change of venue on the ground that resolution of such a dispute in any such court is not convenient or in the interests of justice. Grantor shall not seek a jury trial in any action based upon or arising out of this Agreement or any related document or agreement. Grantor will not seek to consolidate any such action with any other action in which trial by jury has not been waived.

DAMAGE WAIVERS

It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide. We only provide services under these waivers and our price is based on the customer accepting our waivers. By requesting that we perform the work, you are accepting our waivers. If one or part of these waivers is found to not be enforceable that will not prevent the remaining waivers from being enforced.

Waiver of Damages When Moving Appliance

You understand there is inherent risk when moving appliances. There is risk of damage to the machine itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry and countertops. You acknowledge the technician is not required to move the appliance. In exchange for his willingness to do so, you agree to hold harmless both the technician and Steward Home & Commercial Maintenance from any and every liability associated with any such damage as may occur in connection with this movement.

Waiver of Damages When Working with Water

You understand the machinery that’s being worked on is connected with the building or residence’s plumbing system, and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage. Except for cases of gross, clearly proven, and explicitly identifiable negligence by the technician, you agree to hold harmless both the technician and Steward Home & Commercial Maintenance, its principals, agents and employees from any and all damages, harms or liability that may result from such an occurrence. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Lifting Glass Cooktop

You understand that, in lifting a glass/ceramic cooktop surface to access components below it, there is an inherent risk of breakage. The top is attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing. While expecting the technician to exercise every due level of care, you nevertheless recognize that the Technician and Steward Home & Commercial Maintenance explicitly refrain from accepting any responsibility for these risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt Steward Home & Commercial Maintenance, its agents and employees from any and all such responsibility. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

STEWARD HOME & COMMERCIAL MAINTENANCE LLC CLEANING SERVICES TERMS OF SERVICE / CUSTOMER POLICY

By booking our services, you fully agree with the terms and conditions and our policies set forth below. If you do not agree with these terms and conditions, please do not book our cleaning services.

SECTION 1 – WORK TO BE PERFORMED

1.1 Services Offered

Steward Home & Commercial Maintenance Cleaning Service (“Steward Maintenance” or “the Company”) offers a wide range of residential cleaning services (collectively referred to as the “Services”) that cater to the needs of our customers. The Services include, but are not limited to:

a) Regular house cleaning;
b) Deep cleaning;
c) Move-in/move-out cleaning;
d) Commercial & Post-construction cleaning;
e) Eco-friendly cleaning;
f) Window cleaning; and
g) Carpet and upholstery cleaning.

1.2 Service Scope

The scope of work for each Service shall be defined in a Service Agreement or a Booking Confirmation, which will detail the specific tasks to be performed, the frequency of the Services, and any additional terms and conditions specific to the Service. The Service Agreement or Booking Confirmation shall be deemed an integral part of these Terms of Service.

1.3 Customization

Steward Maintenance understands that each customer’s cleaning needs may vary. Customers may request customization of the Services by specifying their requirements at the time of booking or by contacting our customer service team. Steward Maintenance will make reasonable efforts to accommodate such requests, subject to availability and any applicable additional charges.

1.4 Equipment and Supplies

Unless otherwise agreed in writing, Steward Maintenance shall provide all necessary equipment and supplies required to perform the Services. Customers may request the use of specific products or equipment, subject to availability and any applicable additional charges. In such cases, customers must provide clear instructions on the use of such products or equipment, and Steward Maintenance shall not be responsible for any damage or unsatisfactory results arising from their use.

1.5 Service Providers

Steward Maintenance employs professional and trained cleaning personnel (“Service Providers”) to perform the Services. The Company conducts thorough background checks and provides necessary training to ensure a high level of service quality. Customers may not engage Service Providers for any services outside the scope of these Terms of Service or the applicable Service Agreement or Booking Confirmation without the prior written consent of Steward Maintenance.

1.6 Changes to Services

Customers may request changes to the Services, including changes to the scope of work, frequency, or schedule, by contacting our customer service team. Steward Maintenance will make reasonable efforts to accommodate such requests, subject to availability and any applicable additional charges. Any changes to the Services shall be reflected in a revised Service Agreement or Booking Confirmation, which shall supersede any prior agreements.

1.7 Satisfaction Guarantee 

Steward Maintenance strives to provide excellent customer satisfaction. If a customer is not satisfied with the Services provided, they must notify Steward Maintenance within 24 hours of the completion of the Services. Steward Maintenance will make reasonable efforts to address the customer’s concerns and may, at its discretion, offer to re-clean the affected areas or provide a partial or full refund, subject to the terms and conditions of the Satisfaction Guarantee.

SECTION 2 – BOOKING AND PAYMENT

2.1 Booking Process

Customers can request the Services through the Steward Maintenance website, or by contacting our customer service team. The booking process includes providing the necessary information, such as the customer’s contact details, property location, type of Service, and any special requests or customization. Upon receipt of the booking request, Steward Maintenance will confirm the availability of the Service and issue a Booking Confirmation, which shall include the date, time, and scope of the Services, as well as the total charges payable.

2.2 Pricing

The charges for the Services shall be based on Steward Maintenance’s standard pricing schedule or as agreed in writing between the customer and Steward Maintenance. Additional charges may apply for customized services, special requests, use of customer-supplied products or equipment, or any other services not included in the standard Service scope. All charges are exclusive of applicable taxes, which shall be added to the total charges payable by the customer.

2.3 Payment Terms

Customers shall pay the total charges for the Services as specified in the Booking Confirmation, Service Agreement, or invoice. Payment is due upon completion of the Services, unless otherwise agreed in writing between the customer and Steward Maintenance. Steward Maintenance accepts various forms of payment, including credit cards, debit cards, and electronic transfers. A valid payment method must be provided at the time of booking.

2.4 Late Payments

If a customer fails to make payment in accordance with the payment terms, Steward Maintenance reserves the right to charge interest on the overdue amount at a rate of 1.5% per month, or the maximum rate permitted by law, whichever is lower. Steward Maintenance may also suspend or cancel any future Services until the overdue amount, including any interest and fees, is paid in full.

2.5 Cancellations and Rescheduling

Customers may cancel or reschedule a Service by providing at least 48 hours’ notice prior to the scheduled Service time. If a customer cancels or reschedules a Service with less than 48 hours’ notice, Steward Maintenance may charge a cancellation or rescheduling fee, as specified in the Company’s cancellation policy. In the event of a cancellation by Steward Maintenance, the Company will make reasonable efforts to notify the customer and reschedule the Service at the earliest convenience. If rescheduling is not possible, Steward Maintenance shall refund any amounts paid by the customer for the cancelled Service.

2.6 Refund Policy

Refunds, if applicable, shall be processed in accordance with Steward Maintenance refund policy. Customers must submit a refund request within the specified time frame and provide any necessary documentation or information to support their claim. Steward Maintenance shall review the refund request and, if approved, issue a refund to the customer’s original payment method within a reasonable period.

SECTION 3 – CUSTOMER RESPONSIBILITIES

3.1 Access to Property

Customers shall ensure that Steward Maintenance and its Service Providers have access to the property at the scheduled Service time. Customers may provide keys, access codes, or any other means of entry, which shall be kept secure and confidential by Steward Maintenance. In the event that Steward Maintenance is unable to access the property as a result of the customer’s failure to provide access, the customer may be charged a lockout fee, as specified in the Company’s lockout policy.

3.2 Preparation for Service

Customers shall ensure that the property is reasonably prepared for the Services, including removing any clutter or obstacles that may hinder the performance of the Services. Steward Maintenance reserves the right to refuse to perform the Services or charge additional fees if the property is deemed unsafe or unsuitable for the Services.

3.3 Presence during Service

Customers may choose to be present during the Service, but it is not required. If a customer or any other person is present during the Service, they must not interfere with the Service Providers or engage in any conduct that may hinder the performance of the Services or create an unsafe environment.

3.4 Valuables and Fragile Items

Customers are responsible for securing any valuables or fragile items before the Service. Steward Maintenance shall not be liable for any loss or damage to valuables, fragile items, or any items of sentimental value unless such loss or damage is directly caused by the negligence or willful misconduct of Steward Maintenance or its Service Providers.

3.5 Pets

Customers shall ensure that any pets present at the property during the Service are properly secured and do not pose a risk to the Service Providers. Steward Maintenance reserves the right to refuse to perform the Services or charge additional fees if pets are not properly secured or pose a risk to the safety or wellbeing of the Service Providers.

3.6 Special Instructions

Customers shall provide any special instructions or information necessary for the performance of the Services at the time of booking or before the scheduled Service time. Steward Maintenance shall make reasonable efforts to accommodate such instructions, subject to availability and any applicable additional charges.

SECTION 4 – NON-SOLICITATION AND PENALTIES

4.1 Non-Solicitation

Customers agree not to directly or indirectly solicit, hire, engage, or contract with any Service Providers, employees, or contractors of Steward Maintenance, for any cleaning or related services outside the scope of these Terms of Service, the Service Agreement, or the Booking Confirmation, without the prior written consent of Steward Maintenance. This non-solicitation obligation shall remain in effect during the term of the Service Agreement or Booking Confirmation and for a period of twelve (12) months after the termination or completion of the Services.

4.2 Penalties

In the event that a customer breaches the non-solicitation obligation set forth in Section 4.1, the customer shall be liable to Steward Maintenance for liquidated damages in an amount equal to the greater of:

a) $8,500 or the maximum amount permitted by applicable law;
b) The total fees paid by the customer to Steward Maintenance for the Services during the six (6) months preceding the breach; or
c) Six (6) months of the Service Provider’s compensation, calculated based on their average monthly compensation during the six (6) months preceding the breach.

The parties agree that the liquidated damages set forth herein represent a reasonable estimate of the damages that Steward Maintenance would suffer as a result of a breach of the non-solicitation obligation and are not intended as a penalty.

4.3 Injunctive Relief

In addition to the liquidated damages provided in Section 4.2, Steward Maintenance may seek injunctive relief or any other appropriate remedies available under applicable law to prevent or restrain any breach or threatened breach of the non-solicitation obligation by the customer.

4.4 Third-Party Beneficiaries

The Service Providers, employees, and contractors of Steward Maintenance are intended third-party beneficiaries of the non-solicitation obligation set forth in this Section 4 and shall have the right to enforce such obligation directly against the customer.

4.5 Finder’s Fee

In the event that Steward Maintenance provides written consent for a customer to directly hire, engage, or contract with a Service Provider, employee, or contractor outside the scope of these Terms of Service, the Service Agreement, or the Booking Confirmation, the customer shall pay Steward Maintenance a one-time finder’s fee. The finder’s fee shall be an amount equal to twenty percent (20%) of the Service Provider’s, employee’s, or contractor’s annualized compensation for the first year of their engagement with the customer.

The finder’s fee shall be payable to Steward Maintenance within thirty (30) days of the commencement of the Service Provider’s, employee’s, or contractor’s engagement with the customer. The customer’s obligation to pay the finder’s fee is independent of any other obligations or liabilities arising from the customer’s engagement with the Service Provider, employee, or contractor, and shall not be subject to any set-off, counterclaim, or deduction.

Steward Maintenance reserves the right to waive or modify the finder’s fee in its sole discretion, upon written notice to the customer.

SECTION 5 – SERVICES NOT INCLUDED

Steward Maintenance is committed to providing high-quality residential cleaning & commercial cleaning services to our customers. However, there are certain tasks and cleaning services that our Service Providers are unable to perform due to safety concerns, specialized training requirements, or other factors. The following is a non-exhaustive list of services not included in our standard offerings:

5.1 Cleaning Electrical Items

Our Service Providers will not clean or wipe down electrical items, such as outlets, switches, appliances, or other electrical equipment, as doing so may pose a risk of injury or damage.

5.2 Moving Heavy Furniture or Objects

Service Providers will not move heavy furniture or objects that could pose a risk of injury or damage to the property, the Service Providers, or the items being moved.

5.3 Cleaning Animal or Rodent Waste and Pet Areas

Our Service Providers are not equipped to clean animal or rodent waste, pet tanks, or other specialized pet areas.

5.4 Exterior Window Cleaning

Steward Maintenance does not provide exterior window cleaning services as part of our standard offerings.

5.5 Hard-to-Reach Areas

Our Service Providers will not clean areas beyond arm’s length or that require a ladder or other specialized equipment to access.

5.6 Biohazard and Dangerous Materials

Service Providers will not clean biohazardous materials, dangerous objects, or other substances that pose a risk to their safety or health.

5.7 Cleaning Tasks Not Included in Chosen Checklist

Our Service Providers will only perform the cleaning tasks specified in the customer’s chosen checklist or Service Agreement. Any additional tasks not included in the agreed-upon scope of work may be subject to additional charges or may not be performed at all.

5.8 Removal of Paint, Black Marks, Debris, and Other Hard-to-Remove Substances

Our Service Providers will not remove paint, black marks, debris, construction materials, or other hard-to-remove substances or materials that require specialized equipment or chemicals.

5.9 Potentially Dangerous or Hazardous Areas

Service Providers will not clean in areas deemed potentially dangerous or hazardous, including any location that requires special precautions to protect their safety.

5.10 Decontamination, Feces & Urine Cleanup

Steward Maintenance does not offer biohazard cleaning, decontamination cleaning, feces cleanup, or urine cleanup services due to the specialized training and equipment required for handling biohazardous materials.

Customers are advised to seek out a professional biohazard cleaning company equipped to handle these types of specialized cleaning needs. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us.

SECTION 7 – UNREACHABLE AREAS, HEAVY OBJECTS, & BREAKAGE/DAMAGE/LOSS

7.1 Safety Precautions

For the safety of our Service Providers, Steward Maintenance has established certain limitations and precautions when it comes to cleaning tasks:

a) Our cleaners are prohibited from climbing higher than a stepping stool; b) Cleaning outside the home is not included in our standard service offerings; c) Cleaners are not permitted to move objects weighing more than 40 pounds.

7.2 Customer Responsibility

Customers are responsible for moving any heavy objects (over 40 pounds) prior to the cleaning appointment. If heavy objects are obstructing our cleaners from performing their duties, additional charges may be incurred.

7.3 Prohibited Cleaning Areas

Our cleaners are strictly prohibited from cleaning areas that are beyond arm’s length and require a ladder or other specialized equipment. These areas are considered unreachable and will not be cleaned as part of our standard service offerings.

7.4 Breakage, Damage, and Loss

Although rare, accidents can happen. Our cleaners take reasonable care when cleaning your home. Steward Maintenance carries a 2M general liability insurance policy for any damage or breakage caused by our cleaners. However, we are not liable for any damage caused by natural wear and tear, improper installation of any item, or collectible or family heirlooms not disclosed during the booking process.

Customers who request cleaning of delicate items, heirlooms, antiques, relics, collectibles, pricey objects, or prized possessions accept full responsibility for any damage that may occur. We ask you to inform us of such item(s) beforehand so our cleaners know which items to avoid or handle with extra care during the cleaning.

If an accident resulting in damage or loss occurs, you must notify us within 24 hours by phone at 215-623-9486 or email at info@stewardmaintenance.com. Our staff will attempt to find a replacement if possible, but this is not guaranteed. If the notification is made outside of the 24-hour window, we reserve the right to refuse any compensation.

We prioritize the safety and well-being of our Service Providers and appreciate your understanding and cooperation in adhering to these safety guidelines and procedures.

SECTION 8 – RIGHTS TO REFUSE SERVICE

8.1 Grounds for Refusal or Termination of Service

Steward Maintenance reserves the right to refuse or terminate services to any customer for reasons including, but not limited to:

a) Safety concerns; b) Inappropriate behavior; c) Uncomfortable situations; d) Sexual harassment; e) Hoarding or severe clutter; f) Disconnected utilities; g) Disrespect or verbal abuse directed at our Service Providers.

8.2 Employee and Contractor Rights

Our employees and contractors have the right to leave the premises if they encounter:

a) Extreme unsanitary conditions; b) Threatening or uncomfortable situations.

8.3 Cancellation Fee

If our Service Providers decide to leave under the circumstances outlined in Section 8.2, the customer will be charged a cancellation fee of $75.

Steward Maintenance is committed to providing a safe and respectful work environment for our Service Providers. We appreciate your understanding and cooperation in adhering to these guidelines to ensure the well-being and safety of our employees and contractors.

SECTION 9 – CLEANERS’ ARRIVAL WINDOWS

9.1 Arrival Window

Due to the high demand for our services and various factors that may impact our cleaners’ schedules, we maintain a 2-hour arrival window for all appointments. Occasionally, the arrival window may be extended due to unforeseen circumstances.

9.2 Factors Affecting Arrival Window

Our cleaners strive to arrive promptly for scheduled jobs. However, factors such as traffic, scheduling, weather conditions, and other external influences may impact the arrival window. As a result, we cannot guarantee the arrival window under any circumstances.

9.3 Customer Communication

If our staff experiences continued lateness in arriving at your home, we will contact you to discuss the situation and work out an immediate solution. We value your time and appreciate your understanding and flexibility as we navigate these scheduling challenges.

STEWARD HOME & COMMERCIAL MAINTENANCE LLC reserves the right to change or modify this agreement at any time without prior notice to you.